Frequently Asked Questions
We have four strengths - 1.8%, 1.2%, 0.6% and 0.0% nicotine by volume. Our 1.8% is about equivelant to an 18mg full strength cigarette. Our 1.2% is about equivelant to a 12mg light strength cigarette. Our 0.6% is about equivelant to a 6mg ultra light cigarette. Our 0.0% has no nicotine.
Orders placed on our website or over the phone will take 1-2 business days to process. Please allow for at least 3-5 additional business days for shipping (depending on weather conditions & holiday schedules). If a shorter shipping time has been selected (i.e. 2 day shipping or next day air) please still allow 1-2 business days for processing.
There are three basic items you need to know; the battery, cartidge and charger. The battery is the white "stick" device. The cartridge is the flesh colored device. The charger is black. In order to charge the battery, screw it into the charger and plug the charger into a USB port. Once the battery is charged (light turns green on charger) unscrew the battery and screw the cartridge onto the battery. You can now begin your METRO vaping experience.
"I am your best success story! I used to be a chain smoker. I tried a few other brands and hated them, but I LOVE your brand and will never, ever smoke a real cigarette again. It has been over a year and I have converted my son, daughter-in-law, best friend and a few others. I tell everyone that I love them and they work!"
"I started today with the 1.2% Traditional Tobacco Flavor and am loving it."
Cheryl A Compton
"Today marks 4 weeks since my husband and I have had a Marlboro. Thanks METRO!"
"I was skeptical about METRO e-cigs but decided to try it. All I can say is WOW! I just bought the 36ct pack online, which will save me so much money compared to buying cigarettes.. One cartridge will last me nearly two days, so the savings is huge. I love the 1.8 traditional flavor. I'm hooked."
BJ Puckett McIntosh
"I had tried [ecigs] before, but nothing worked for me until the METRO E-cig! For over a year now, I sure enjoy my "vaping"!"
"I just started using your product and I think it is going to change my life....Thank You!"
"I would personally like to thank you for your superb line of products and impeccable customer service. When I, most unexpectedly, encountered a problem with my battery, I contacted customer service immediately. Much to my delight, I had the pleasure of chatting with a lovely representative named Donna, who was more than helpful, as well as a true professional. Thank you, Donna! My replacement shipped in just under two business days. Needless to say, I am beyond appreciative. Thank you, METRO E-Cigs for going above and beyond, and for being such a pleasure to do business with. Keep groovin', One satisfied, and eternally grateful customer! :)"
"I wanted to say I am now cigarette free since January 1st, 2013, and for the first time quitting nasty cigs, I don't have the deep depression I always get. I never experienced the sadness or loss that I had before. Of course, I had physical withdrawals like being really sleepy for weeks but now that that has passed, I feel terrific. I forget that I was even a smoker. I love vaping and it has given me a new lease on life. I hate the smell of cigarettes..HATE IT NOW. I love that people actually comment on my perfume now or the smell of my shampoo. I just don't understand how the health care industry is not realizing just how wonderful vaping is."
"Great product. I enjoy them!"
"Love your products!! I started using the e-cig 6 months ago and no longer even want a cigarette. Thank you :)!"
Alicia McKenzie Bott
"I am 45 years old. I bought on of the e-cig kits today (the red one) and I may try the menthol next. I need all the support I can get. Thanks!!"
"I love my Chick Stick"
"You guys are so [freaking] awesome. Called up Customer Service and she was so nice...Now this is Customer Service up to PC Guru standards!!"
"I've been using this product for 5 days now and wish I started sooner. I will never use tobacco again and love the money I'm saving!!!!"
Robert F Fox
"I have been using METRO for 8 months and buying online with the great discounts. The chat line is one of the best I have ever worked with. Keep up the good work!"
Phyllis Parrow Lott
"Got my e-cig yesterday from winning the first contest. OK, can I say I LOVE IT?! Thank you so much!!"
"I got my Designer Pack today - I like it. I have been using you product for almost 2 weeks and I am very happy with it. I just wish more retailers had the Re-charge Packs!"
"I started [using this] and I love them!"
Gary Moose Bryan
"I have been a smoker for 44 years and I am up to 10 cartons a month. This is my last resort. I had to go to the E.R. with pneumonia - my health is getting a little worse because of the heavy smoking, so i bought the Traditional Platinum Ecigs at a local Kangaroo Mart and brought them home. I didn't really like it - I couldn't taste anything. But I guess after smoking all these years its just gonna take some getting used to. I went back and bought the Menthol Premium Ecigs and now I really love those. So I'm giving the Traditional to my daughter because she said, "Daddy if you can do it then I can do it." Thanks!"
"Love mine. Been using it for 2 months!"
"Great customer service, Great company! I am completely satisfied with your company. Keep up the good work!!"
"You have excellent customer service. We have had many issues with another company (South Beach). I just ordered your product Fri & was shipped out today already. Now that is service :)"
"Reggie, my husband, really likes and enjoys the menthol METRO...Their battery life is really good."
"My wife...feels so much better. She comments all the time on how much better food tastes!"
"Better than I thought they [would be]!"
Reta Dortch Kuhn
"This e-cigarette really works. I have been using them about 6 months!"
I'm never going back. [I've] never managed to find an e-cig that actually had a smoke-like vapor feeling till now!
"After a year with the e-cig I am at 0% nicotine. Could of been sooner but the store I get them from didn't sell the 2 lower %'s until a few weeks ago. I plan on using my e-cig at 0% from now on. Thank you METRO!!"
"WOW!!! I went in the hospital and had this at the house. I used it there and when I got out of the hospital 6 days later, I felt better and SMELLED BETTER TOO!!!! This has been the best thing for me. Smoked for 31 yrs and now I have this great electronic cigarette. I AM LOVING IT!!!! THANK YOU SO MUCH, GOD BLESS!!"
"I love mine, and love the company. My original Las Vegas tin broke, so on the 1st of the month I ordered a Chick Stick (not knowing there was a promotion for breast cancer), and while waiting [for it to arrive] called them. They are sending me a replacement [for my Las Vegas tin] and told me to just throw the other one away...TY METRO!!"
"I have been unable to use most aids due to allergic reactions in one way or another. My daughter found your ecig and I started it right in the hospital. My medical staff is 100% supportive and I am amazed at how much it is really helping me. Thank you!!"
Gretchen Chadwick McCarthy
"After trying 2 other e-cigs and not liking the taste, I tried one last shot at the METRO! Bingo! It has helped me so much. THANK YOU! I think your product is amazing!"
"...It's when the company makes every effort to make the consumer feel like they're important that makes all the difference!!! YOU people made me feel important, and that's is just so very rare these days! You have a believer and lifetime consumer in me! Plus, I'm telling all my friends too!!"
Travis Strike Bowling
"Started using mine today. Tastes Great!!!"
Donna Postel Paulding
"I received my METRO Re-Charge Pack. I ♥ the METRO brand! I tried blu Cigs and was unhappy with it!"
"I saw a display in a TA Travel Center and decided to give it a try, I bought a Platinum Starter Kit and a refill pack. This is the fourth brand I've tried and I'm pleased with the performance and quality of METRO. The others I've tried are hard to find in stores or can only be purchased online - METRO has more store locations that will make it easier for me to stay stocked up, this will now be my primary brand.”
"I love METRO e-cigs! I smoked for 30 years and would never stop, even for "national smoke out days". I was hacking all the time, couldn't even sleep through the night without waking up coughing. One day I decided I would try them, but not just try, I committed to 7 days to give them a fair shot. Now, 1 year later I hate the smell of tobacco and I can sleep through the night now. My job takes me into peoples homes and every time I see someone smoking I give them the METRO "pitch" and tell them how e-cigs have changed my life and answer any questions they may have... At first it was hard to find them in stores in my area so I would always order them on the internet, but now I see them in several stores. Thank you METRO for what you do!!"
"METRO is one of the best companies I've ever dealt with. Awesome customer service. Great product. Overall very happy. Gladly recommend to all my friend's and family :-) A++++
"My METRO Midnight battery def draws curiosity and I gladly explain how it works and show them the website and the first response is usually, "WOW! I thought those were like $60 bucks," and tell them about the amazing customer service and product :-)!"
"What an amazing company this is!! Thank you so very much!!"
CAMO Designer Pack
Build Your Own Starter Kit with this CAMO Designer Pack. Just add the flavor and strength of cartridges of your choice!
Personal Charging Case
Carry one full e-cig, one spare battery and 3 spare cartridges all at one time!
Menthol Flavored Cartridges
A little bit of menthol for your holiday season? Why not?
What people are saying:
- BJ Puckett McIntosh